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Shipping & Returns

Orders are generally made and shipped within 1 week of ordering, if for any reason your order is expected to be outside of this time frame we will contact you.

Orders are shipped via Australia Post. Orders sent via standard post do not have tracking details available. Just Pawfect™ does not accept responsibility for delays caused by Australia Post. Parcel Post with tracking and Express Post are available.

Refunds and Returns Policy

Please choose carefully as we do not provide refunds on personalised items should you simply change your mind. This includes change of mind about colour, style or size. Please contact us at [email protected] if you are not satisfied with your purchase so that we may resolve any problems.

Non personalised items can be returned or exchanged provided they are returned in the original condition within 14 days of purchase.  Return shipping costs are the responsibility of the customer.

Faulty goods will be refunded or replaced. This applies to the components of our collars, leads and harnesses but does not cover damage caused to items by pets chewing them or if items have been broken or altered by the customer.